The Saipan Chamber of Commerce

As the largest private business organization with over 160 business members in the Commonwealth of the Northern Mariana Islands, the Saipan Chamber of Commerce is an association aligned to make a difference in the Commonwealth community.

The Chamber offers various committees.  All Chamber members are welcome to join any committee of their choosing.  Active participation in events and activities is encouraged.  Our organization is only as strong as our members.  It is with the input and support of our members that we are a strong voice in our community.  Chamber committees include:  Armed Forces; Education; Environmental; Governmental Relations (GRel); Small Business; Saipan Young Professionals.  Most committees meet for a one-hour meeting each month; the Chamber staff carries out the programs and events as detailed by each committee and as approved by the Board of Directors.


SAIPAN CHAMBER OF COMMERCE AND ISLAND TRAINING SOLUTIONS PRESENT

JEFFREY GITOMER'S "CUSTOMER SERVICE IS WORTHLESS; CUSTOMER LOYALTY IS PRICELESS” SEMINAR

Are you serious about improving a culture of customer loyalty at your business? This is for YOU!!

The Saipan Chamber of Commerce and Island Training Solutions are proud to host an exclusive training on the powerful Jeffrey Gitomer’s “Customer Satisfaction is WORTHLESS; Customer Loyalty is PRICELESS” facilitated by Saipan’s very own Gitomer Certified Advisor, Jim Arenovski!

Why measure satisfaction when all that counts is loyalty? Gitomer's book holds that traditional customer satisfaction measures are essentially meaningless. Customer loyalty is the measure of your present and future success. This customer service training will provide tips on how to make customers love you, how to keep them coming back, and how to get them to tell everyone they know. Motivate your staff to impress every customer that walks in your door and to provide them with the ultimate experience. From front-line employees to accountants, this training is for everyone! It is essential that your team is ready and willing to serve with excellence.

With the increase of business development on our island we are experiencing an extremely competitive workforce and an even more demanding consumer base. There is no better time to build the customer service skills of your employees! Get the most from your staff by improving communications and learn how to enhance retention of your customers and employees. As Jeffrey Gitomer quotes the diamond rule of service, “If you wouldn’t want it done to you, don’t do it to someone else!” It is crucial that your employees deliver quality customer service by making the customer feel like YOU want to feel when you are the customer.

Participants will enjoy a full day seminar inclusive of free training materials, breakfast, refreshments, lunch, themed giveaways, and Jeffrey Gitomer’s “Customer Satisfaction is Worthless; Customer Loyalty is Priceless” book! Come join Micronesia’s top business leaders for this high-level seminar! The “Jeffrey Gitomer: Customer Satisfaction is Worthless; Customer Loyalty is Priceless” training seminar is scheduled for Thursday, September 20, 2018 from 8:00am to 4:00pm. Registration fee is $249 per person for Chamber members and $299 per person for non-members. Reservations and advance payment are required, as seating is limited. Don’t miss this amazing opportunity by reserving your spot today! To register, please call our office at 670-234-7150 or email us at coordinator@saipanchamber.com.


Saipan Chamber of Comerce Bylaws (revised in 2017)


 

Last Updated 7/23/2018