2017 Customer Service & Suggestive Selling
Saipan Chamber of Commerce & Island Training Solutions: "Customer Service & Suggestive Selling" Training Seminar
This training seminar was guaranteed to motivate your employees while preparing for the holiday rush. The seminar took place on Thursday, November 16th, 2017 from 9:00AM to 12:00PM. With the holidays right around the corner, there was no better time to give employees the gift that keeps on giving: training that is sure to boost your business’s overall performance as your employees increase their ability to provide top level service! It is essential that your team is ready and willing to serve with excellence.
With the increase of business development on our island, this training seminar will allow participants to retain and grow client relationships by having meaningful conversations, to ask key questions that engage, and be able to model appropriate gestures to provide a meaningful experience. Participants learned how to Upsell, Cross-Sell, and Suggestive Sell. Which are essential practices that successful retail businesses use in their establishments. Although, we are experiencing a competitive workforce and an even more demanding consumer base, employees can learn to elevate the level of your company’s customer service by acquiring concepts that can be implemented immediately for personal and business success.